FAQ

Can I have a ring re-sized before being shipped?  

If a ring can be re-sized then yes, we can do this for you, the fee would depend on how many sizes, up or down, the precious metal, and the width of the shank. It might delay shipment for up to one week though.

WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER? I DON’T WANT SPAM.

Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on back order. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.

WHY DIDN’T I RECEIVE AN E-MAIL CONFIRMATION WHEN I MADE MY ORDER?

Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn’t there, please call or text us at 916-690-9909, texting is best due to spam calls, or email  us at info@Roguesestatejewelryandantiques.com Don't forgot to add us in your safe email List.

HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?   

As soon as your order leaves, our system automatically sends you a shipping confirmation email with your USPS or FEDEX tracking number. Click on the tracking number and you can access to-the-minute location information. 

Do You Have An Actual Store I Can Visit? 

Nope, no brick & mortar for us.  But although we only exist online, there are tons of ways to stay in touch with us.